Learners Information

This document contains general information required by learners
 
 

Appeals

Learners have the right to appeal against certain decisions made by CCNQ. In these cases applications should be made via the centre/training provider. However, the learner also has the right to appeal direct to CCNQ if they are not satisfied with the decision received from the centre/training provider with regards to an appeal against an internal assessment result. CCNQ will only consider applications from the learner once the centres appeal procedure has been exhausted. For further details please refer to the CCNQ Appeals Procedure.
 

Complaints and Feedback

CCNQ welcomes all feedback on its qualifications. It also takes complaints seriously.
Issues raised by complaints allow CCNQ to rectify faults or shortcomings in our provision. On-line Feedback and Complaints forms are available on our website. For further details please refer to the CCNQ Complaints Procedure
 

Credit Transfer, Exemptions and Recognition of Prior Learning (RPL)

The QCF provides the opportunity for learners to use previous learning for gaining credit towards qualifications. Learners must discuss with their centre/training provider if they consider they have the appropriate previous learning. For further details please refer to the CCNQ Recognition of Prior Learning Procedure.
 

Learner's Personal Details

It is the responsibility of the learner to keep their centre/training provider informed of any changes to their personal details. Failure to do so may result in the issue of an incorrect certificate.
 

Reasonable Adjustment and Special Consideration

Learners must inform their centre/training provider as soon as they are aware of the need for access to reasonable adjustment or special consideration. This will enable the centre/training provider to make the necessary arrangements. For further details please refer to the CCNQ Reasonable Adjustment and Special Consideration Procedure.
 

Replacement Certificate

If you have lost your CCNQ certificate and would like to request a replacement. Please complete and return the application form RC1. 
Replacement Certificate - Frequently Asked Questions